Refund Policy

At Hestia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order confirmation must be provided

Non-Returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made products
• Used, damaged, or worn items
• Items returned after the 30-day return period

Return Process

To start a return, please contact our support team at tryhestia@gmail.com with your order number and reason for return. We will provide instructions for completing the process.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within several business days, depending on your payment provider.

Shipping Costs

Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Contact

For any questions regarding returns or refunds, please contact us at tryhestia@gmail.com.